Policies
Thank you for choosing Seamoss Head as your trusted source for premium sea moss and wellness products. We want to ensure a seamless and satisfactory shopping experience for all our valued customers. Please read our shipping and return policy below for important information regarding your orders and returns.
SMS POLICY
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*SMS opt-in or Phone Numbers for the purpose of SMS are not being shared
SHIPPING POLICY
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1. Order Processing: We strive to process and ship all orders promptly. Orders are typically processed within 1-3 business days, excluding weekends and holidays.
2. Shipping Methods: We offer a variety of shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method. Available options may include standard shipping, expedited shipping, or international shipping.
3. Shipping Rates: Shipping rates are calculated based on the weight, destination, and shipping method chosen during checkout. The total shipping cost will be displayed before you finalize your purchase.
4. Shipment Tracking: Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress and estimated delivery date of your package.
5. Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Please note that estimated delivery times provided during checkout are approximate and not guaranteed. Delays due to unforeseen circumstances or carrier issues may occur.
We also offer local delivery and pickup options.
6. Shipping Restrictions: Please be aware that certain products may have shipping restrictions due to regional regulations or customs policies. It is your responsibility to ensure that the items you are ordering comply with the shipping regulations of your location.
RETURN POLICY
1. Satisfaction Guarantee: We are committed to your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, please contact our customer support within 14 days of receiving your order.
2. Eligibility: To be eligible for a return, items must be unused, unopened, and in their original packaging. We cannot accept returns of opened or used products due to health and safety reasons.
3. Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
4. Refunds and Exchanges: Once we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. In the case of exchanges, we will ship the requested replacement item(s) as soon as possible.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund, including any applicable shipping costs.
*Please note that these policies are subject to change without prior notice. We recommend reviewing our shipping and return policy periodically for any updates or revisions.
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*If you have any further questions or require assistance regarding our shipping and return policy, please contact our customer support team, and we will be happy to assist you.
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*Thank you for choosing Seamoss Head. We appreciate your trust and look forward to serving you with top-quality products and exceptional service.